Shipping Policy

SHIPPING POLICY

Thank you for shopping with OVELRO. We aim to make your shopping experience simple and reliable from checkout to delivery.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or public holidays will be processed on the next business day.

During holidays, new product launches, or promotional periods, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING TIME

Estimated delivery times may vary depending on your destination and the shipping method selected at checkout.

Typical delivery time after shipment:

Standard Shipping: 7–15 business days

Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, carrier delays, holidays, or other circumstances outside our control.

FREE SHIPPING

We offer FREE SHIPPING on orders of $59 or more.

Shipping eligibility and available methods will be displayed at checkout.

ORDER TRACKING

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow some time for tracking information to update after receiving your shipping confirmation.

MULTIPLE PACKAGES

Orders containing multiple items may occasionally be shipped separately depending on product availability and fulfillment location.

If your order arrives in multiple packages, you will not be charged additional shipping fees.

INCORRECT SHIPPING ADDRESS

Please review your shipping information carefully before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at:

support@ovelro.com

We will do our best to assist you before the order is shipped. Once an order has been dispatched, we may not be able to change or redirect the delivery address.

LOST OR DELAYED PACKAGES

If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact our customer support team.

We will review the shipment information and assist you with the next steps.