FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with OVELRO.
ORDERS
How do I know my order was successfully placed?
After completing your purchase, you should receive an order confirmation email at the email address provided during checkout.
If you cannot find it, please check your spam or junk folder before contacting us.
Can I change or cancel my order?
Please contact us as soon as possible at support@ovelro.com.
If your order has not yet entered processing or shipped, we will do our best to accommodate your request.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
SHIPPING
How long does shipping take?
Orders are typically processed within 1–3 business days.
Standard delivery generally takes approximately 7–15 business days after shipment, depending on your location.
Do you offer free shipping?
Yes.
FREE SHIPPING is available on orders of $59 or more.
Available shipping options will be displayed at checkout.
How can I track my order?
Once your order ships, we will send you a shipping confirmation email containing tracking information when available.
Please allow some time for the carrier’s tracking system to update.
Why did I receive only part of my order?
Some orders may be shipped in multiple packages depending on product availability and fulfillment location.
If this happens, the remaining items may arrive separately.
PRODUCTS & SIZING
How do I choose the right size?
Please refer to the size guide available on the relevant product page before placing your order.
If you are between sizes or need help choosing, contact our customer support team.
Will the product color look exactly like the photos?
We make every effort to represent product colors accurately.
However, slight differences may occur due to lighting, photography, and individual screen settings.
How should I care for my activewear?
Always follow the care instructions provided with your garment.
For many activewear pieces, washing in cold water with similar colors and avoiding harsh bleach or excessive heat can help maintain the fabric and fit.
RETURNS & REFUNDS
What is your return policy?
Eligible items may be returned within 30 days of delivery, provided they meet the conditions outlined in our Return & Refund Policy.
How do I start a return?
Email support@ovelro.com with your order number and the item you would like to return.
Our customer support team will provide the appropriate return instructions.
Please do not send items back without contacting us first.
When will I receive my refund?
After your return has been received and approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, it may take approximately 5–10 business days for the refund to appear.
What if my item arrives damaged or incorrect?
Contact support@ovelro.com with your order number and clear photos of the item.
Our team will review the issue and assist you with an appropriate solution.
PAYMENT
What payment methods do you accept?
Available payment methods are displayed securely during checkout and may vary depending on your location and device.
Is my payment information secure?
Payments are handled through secure third-party payment providers. OVELRO does not directly store complete credit or debit card information.
NEED MORE HELP?
We’re happy to help.
OVELRO Customer Support
support@ovelro.com
We typically respond within 1–2 business days.