Return & Refund Policy

RETURN & REFUND POLICY

We want you to feel confident shopping with OVELRO. If something isn’t right with your purchase, we’re here to help.

30-DAY RETURNS

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must be:

Unworn and unused
Unwashed
In their original condition
Free from stains, odors, makeup, deodorant, or other marks
Returned with original tags and packaging where applicable

Items that do not meet these conditions may not be eligible for a refund.

HOW TO REQUEST A RETURN

Before returning an item, please contact:

support@ovelro.com

Please include:

Your order number
The item(s) you would like to return
The reason for your return
Photos if the item arrived damaged, defective, or incorrect

Our customer service team will provide return instructions and the appropriate return address.

Please do not send a return without contacting us first.

Unauthorized returns may not be accepted.

RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error on our part.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at support@ovelro.com.

Please include your order number and clear photos showing the issue.

After reviewing your request, we will provide an appropriate solution.

NON-RETURNABLE ITEMS

For hygiene, safety, or other reasons, certain products may not be eligible for return.

Items marked as final sale or otherwise identified as non-returnable at the time of purchase cannot normally be returned unless they arrive damaged, defective, or incorrect.

REFUNDS

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before fulfillment begins. However, once an order has been processed or shipped, it may no longer be possible to cancel it.